Refund Policy

Table Reservations

• We do not charge for standard table reservations unless a deposit or pre-payment is taken in advance.

• Where a deposit is required, this will be clearly communicated at the time of booking.

 

Deposits & Pre-Paid Bookings

• Cancellations made at least 24 hours before the booking time will receive a full refund of any deposit paid.

• Cancellations within 24 hours or no-shows may result in the deposit being non-refundable.

• Deposits are non-transferable unless agreed in advance.

 

Late Arrivals

• Tables are held for up to 15 minutes after the booking time.

• Late arrival beyond this time may be treated as a cancellation or no-show.

 

Takeaway & Delivery Orders

• Once food has been prepared or dispatched, refunds cannot be offered.

• If there is an issue with your order (incorrect items, quality concerns), please contact us as                                                           soon as possible so we can resolve it.​

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Events & Large Bookings

• Special terms may apply for private events, group bookings, or set menus.

• These will be confirmed at the time of booking and override this general policy.

Gift Vouchers

• Gift vouchers are non-refundable and must be used before the expiry date stated.

 

Contact

For any questions regarding cancellations or refunds, please contact us directly. We’ll always aim to be fair and reasonable.

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